R4, R4i, AK2i, DSTT, DSTTi, NDS Console, Video Game Accessories, Mobiles and other Electronics

Information

FAQ

1. What's your location?

We located in Hongkong, which is a thriving city with numerous exporting factories and high developed logistics.

2. Can you ship to my country?

Yes, we do ship to worldwide.

3. What is the shipping fees to my country?

Shipping fees include handling and packing fees as well as postage costs. Currently, it costs $0 to worldwide by Hongkong Air Mail, and $2.3 by Hongkong Registered Air Mail, whereas DHL, TNT, EMS transport fees vary according to total weight of the shipment, we strongly suggest you to place a trial order on our website and our system will give you the details of the cost for your order.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

4. What payment methods do you accept?

We support Paypal and Bank Transfer as our payment methods currently.

In most instances we recommend you use Paypal, as the easiest and safest method of secure online payment. From within Paypal you can pay from your Paypal account balance, or you can add a credit or debit card to your account securely, to make payment from. You can find more information regarding Paypal and their available options by visiting http://www.paypal.com where you can also register for a free account.

However, if you plan to place an order that exceeds USD 1500, please contact us in advance. We will assist you to pay us via Bank Transfer.

5. When will shipment be arranged?

Packages are generally dispatched within 24-48 hours after receipt of payment and are shipped via the shipment choice you make and drop-off without signature.

6. How to check my shipping status?

Customer will be informed once the goods is shipped by our email system. Also you can login your account to check the shipping status.

For hongkong air mail, there is no tracking number; for other shipment method listed on our website, we will provide you with a link to track your package online with the tracking number we set for you.

Hongkong Registered Air Mail tracking: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

DHL tracking: www.dhl.com

TNT tracking: www.tnt.com

EMS tracking: www.ems.com.cn/english-main.jsp

If there is any question, please contact us.

7. Generally speaking, how long can I get my order?

Packages are generally dispatched within 24-48 hours after receipt of payment. Plus shipping time you are supposed to wait:

Air mail: 8-21 open days

Registered air mail: 6-18 open days

DHL: 3-5 open days

TNT: 3-6 open days

EMS: 4-7 open days

8. Do you have a guarantee or warranty?

Yes. DealsComing chooses products based on their high quality and proved reliability, so the quality is guaranteed; most of DealsComing's products come with a 6 month warranty (several products less than 6 month as discribled on product discription) which begins 10 days after the shipping date for orders sent via priority mail, and 20-25 days if sent via HK Air mail for return and repair/replacement. For some items, the manufacturer may provide a warranty over 6 month, we are happy to guarantee this service too.

9. What's your return and refund policies?

If you experience any problems with a product bought from DealsComing, please contact us at your earliest convenience and we will do our best to advise you.

If a product has a manufacturers quality defect that causes the device to be unacceptable for sale or general use during these 6 months, we will accept a return and either repair the item or replace it with an identical product (or an equivalent product which you accept) or offer credit (or refund) that is minus shipping charges in a certain period.

Any returns must be authorised by DealsComing before they are sent back. Any unauthorized returns will be rejected. This is to ensure they are returned with the correct packaging and paperwork.

Any items returned MUST be sent together with their original packaging and accessories unless an exception is made in advance with DealsComing support.

Any shipping charges incurred when returning an item to DealsComing must be paid by you and can not be compensated by DealsComing.

Any physical damages made to a product by the end user will invalidate any warranty. Opening products up (eg. To attempt repairs or modify components) will also invalidate the warranty. Flashing firmware or using non-approved software may also invalidate the warranty.

10. Taxes On Imported Goods?

We don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

HOWEVER - In most countries in the world you have to pay taxes on imported goods.

Sometimes goods under a certain value, or in certain categories, do not incur taxes.

In any one country the rules are often applied differently in different places, and sometimes rather randomly.

DealsComing is based in China. We are a Chinese company. Therefore anything you buy from us is going to be imported as far as your customs are concerned. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country. As such we cannot, and will not, offer advice about taxes in your country.

As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can't calculate this for you and there is no way to prepay it. If you are drop-shipping or sending a gift item to someone please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

If you order goods from us and feel that you've been unexpectedly 'stung' with taxes at your end, please don't blame us.

Please find out as much as you can about your import taxes in your own country before completing your order.

If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), WE ARE MORE THAN HAPPY TO FOLLOW YOUR INSTRUCTIONS regarding labeling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

If you don't tell us anything we will just state on the shipping waybill the "China Nominal Retail Value" and the goods will be declared as Samples or Gifts. In many countries this still means you're going to have to pay tax to the courier when you sign for the goods.

If you have feedback or useful information regarding import regulations and taxes in your country, please open a "feedback" support ticket with us. It will help other DealsComing members, and with the information we publish in the DealsComing Blog you will also get a chance to learn more from other business people in your locality.

If you have special instructions for your orders, please always add them to the comments field in the online checkout process here http://www.dealscoming.com/order.php?step=1

(the link only valid when you login your account.)

This will ensure that your instructions are followed by our packing/ shipping team. (If we can't follow your instructions, e.g. because you request a declared value that is unfeasibly low, we will contact you before processing your order.)

Home